Careers @ Blueback Global

Looking for an exciting career with an international focus?

Team Player

Thrives in a team environment.

Innovative

Sees things from different perspectives and finds innovative solutions.

Integrity

Accountable, honest, and sincere.

Client Service

Is your strength!

Employees are the Foundation of our Company

Open Positions

Client Advisor, Americas

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Title: Client Advisor, Americas
Funcion: Management & Client Services
Type: Full-time
Reference: TBC
Location: Cupertino, CA
About Blueback Global:

We are one of the fastest growing privately owned and privately funded professional service firms in our community.

Blueback Global is a Cupertino, California (Silicon Valley) based firm that provides global business expansion services. Our core mission is to cut through the complexity of international business expansion by offering U.S. and global payroll support, local bookkeeping/financial reporting to HQ, tax reporting, statutory compliance, and HR advisory, all in the form of an integrated, easy-to-execute solution.

We are disciplined in our Value FIRST core values:

We provide Value Value Add
We emphasize Flexibility Flexible to our clients’ needs
We exhibit Integrity Honest and accountable
We are always Responsive Fast response
We insist on Service Quality Serve each client like it is our only one
We provide Transparency No hidden terms, no unreasonable contracts
About the Role:

This role is part of the client services team that focuses on the Americas (Canada, U.S., Latin America), and supports the needs of the client portfolio. You will be the client’s first and main contact for all issues. You will oversee the quality of the client service, project status, execution and coordinate with internal teams, external teams (local service partners). In addition, you will maintain strong relationships with clients in your portfolio to continually ensure they are receiving excellent service and quality, and to be a trusted advisor for their global expansion needs.

Key Responsibilities
  • Overall service delivery ownership and ongoing relationship management with client stakeholders:
    • Client HQ’s main touchpoint on all tactical matters and global service execution
    • Day-to-day internal account lead; coordinates with the Client Services team/other “advisors” to ensure successful delivery of in-scope service specialties and deliverables (e.g. Payroll, PEO, HR, Accounting/Tax, Compliance, etc.)
    • Schedules and manages all ongoing project status calls by setting the call agenda, tracking and coordinating action items, providing meeting summaries and ongoing updates
    • Ensure timely and accurate execution of client activities and requirements
  • Overall administrative ownership for the account at Blueback Global:
    • Maintains client status and progress internally
    • Updates relevant service manuals, project trackers, systems (CRM, etc.)
    • Works with finance as necessary to ensure all “standard” (in-scope recurring services) billings are accurately reflected in invoicing and any “Advisory” charges are captured. Submits to Client Partner for final review
  • Identify suitable networking opportunities and represent Blueback Global professionally
  • Update clients regarding statutory compliance overview and requirements, and ensure compliance is being tracked and executed

The above statements describe the general nature and level of work to be performed in this position. They are not construed to be an exhaustive list of all job duties performed by the person so classified, and may be subject to change from time to time in accordance with business needs.

Qualifications and Experience:
  • Understand the: risks and challenges of global expansion; concept of global statutory compliance; and the concept of using client engagement letter and/or statement of work to document scope of work
  • Microsoft Office products, including Word, Excel, PowerPoint
  • Knowledge and familiarity with some ERP Systems
Required Skills
  • 3+ years related experience or an equivalent combination of education and experience
  • Strong previous client services experience
  • Self-starter
  • Strategize, tactical, roll up sleeves; utility player
  • Ability to travel 30 – 40% of the time
  • Public accounting and audit experience is a must
  • International experience is a must; previous LATAM experience considered a plus
  • International experience is a must
  • Excellent communications skills
  • Spanish language is highly preferred in addition to fluent English
Who we look for:

We are looking for enthusiastic individuals with a passion for international business, to join our team! Our candidates naturally need to have the following traits:

Client Service Mentality – Possesses a patient and professional attitude, and enjoys partnering with clients to best serve their needs
A Team Player – Our people have a single focus – serving our clients. Look out for client’s best interest, look out for each other, and have each other’s back. At Blueback Global, our work environment has been purposefully sanitized to make it inhabitable for office politics
Innovative – Approaches tasks from different perspectives and finds innovative solutions speedily
Integrity – Honest and accountable to all
Loves Everything “Global” – Embraces the diversity of international business, travels, food and cultures!

Blueback Global is an Equal Opportunity Employer.

If you meet these attributes, we would love to hear from you! Please email your resume to us at connect@bluebackglobal.com, attention of Blueback Global HR.

Apply Now

Please upload your CV in PDF format.

Client Partner, Americas

Learn More

Title: Client Partner, Americas
Funcion: Management & Client Services
Type: Full-time
Reference: TBC
Location: US-location (Flexible)
About Blueback Global:

We are one of the fastest growing privately owned and privately funded professional service firms in our community.

Blueback Global is a Cupertino, California (Silicon Valley) based firm that provides global business expansion services. Our core mission is to cut through the complexity of international business expansion by offering U.S. and global payroll support, local bookkeeping/financial reporting to HQ, tax reporting, statutory compliance, and HR advisory, all in the form of an integrated, easy-to-execute solution.

We are disciplined in our Value FIRST core values:

We provide Value Value Add
We emphasize Flexibility Flexible to our clients’ needs
We exhibit Integrity Honest and accountable
We are always Responsive Fast response
We insist on Service Quality Serve each client like it is our only one
We provide Transparency No hidden terms, no unreasonable contracts
About the Role:

This role will oversee the client services team that focuses on the Americas (Canada, U.S., Latin America), and lead and support the needs of the client portfolio. In addition, you will work closely with Sales and Marketing to provide advice on potential prospects’ needs and how Blueback Global’s services can fit the prospect’s requirements. As the leader of the America’s client services team, you will oversee the quality of the client service, project status, execution and coordinate with internal teams, external teams (local service partners). In addition, you will maintain strong relationships with clients in your portfolio to continually ensure they are receiving excellent service and quality, and to be a trusted advisor for their global expansion needs.

Key Responsibilities
  • Oversee the client service process for the Americas, working closely with the Head of Products and Global Client Operations to ensure consistent process and workflows for coordinating global payroll, accounting, tax compliance, HR and advisory support for clients
  • Develop awareness of Blueback Global’s service offerings to existing clients and train associates / advisors on global service delivery
  • Oversee performance and career growth of the client services team under your charge
  • Review and approve time reports and expense claims of your team
  • Conduct frequent 1:1 meetings with your team to identify issues, challenges and provide performance feedback
  • Build mutually beneficial relationships with preferred partners
  • Identify suitable networking opportunities and represent Blueback Global professionally
  • Coordinate internal resources to address other advisory issues as needed
  • Work with Finance to set up and maintain client engagement letters and project code set up
  • Assist Finance with creation of invoices and follow up on accounts receivable, as applicable
  • Manage local service provider relationships, work engagements, and review costs and billings
  • Maintain a recurring services schedule to ensure that all services are rendered to clients timely and accurately, particularly timely payroll runs
  • Update clients regarding statutory compliance overview and requirements, and ensure compliance is being tracked and executed
  • Manage overall account engagement and client relationships for the Americas, and overall account ownership and executive sponsorship:
    • P&L responsibility: Perform final invoice review & approval, and correlate with associated costs to ensure healthy margins
    • Drives strategic oversight and initiatives related to overall engagement success (business retention/client satisfaction) and growth, including:
      • Act as an account executive to maintain and grow client relationships
      • Maintain a strong relationship with existing clients for continued referral business
      • Conduct Quarterly Business Review (QBR) client meetings
  • Resource & time allocation (BigTime) to optimize team utilization
  • Escalation point at BGI for client impacting issues (internal and external)
  • Ensures that in-scope BGI services/deliverables meet client needs/objectives and quality expectations
  • Probes to understand client’s overall strategic focus and goals for the near term (growth opportunities?); company announcements, industry trends, challenges, etc.
  • Drives new business development initiatives once identified

The above statements describe the general nature and level of work to be performed in this position. They are not construed to be an exhaustive list of all job duties performed by the person so classified, and may be subject to change from time to time in accordance with business needs.

Qualifications and Experience:
  • Understand the: risks and challenges of global expansion; concept of global statutory compliance; and the concept of using client engagement letter and/or statement of work to document scope of work
  • Microsoft Office products, including Word, Excel, PowerPoint
  • Knowledge and familiarity with some ERP Systems
Required Skills
  • 7+ years related experience or an equivalent combination of education and experience
  • Previous leadership experience, including managing people remotely
  • Strong previous client services experience
  • Self-starter
  • Strategize, tactical, roll up sleeves; utility player
  • Ability to travel 30 – 40% of the time
  • Public accounting and audit experience is a must
  • International experience is a must
  • Excellent communications skills
  • Spanish language is highly preferred in addition to fluent English
Who we look for:

We are looking for enthusiastic individuals with a passion for international business, to join our team! Our candidates naturally need to have the following traits:

Client Service Mentality – Possesses a patient and professional attitude, and enjoys partnering with clients to best serve their needs
A Team Player – Our people have a single focus – serving our clients. Look out for client’s best interest, look out for each other, and have each other’s back. At Blueback Global, our work environment has been purposefully sanitized to make it inhabitable for office politics
Innovative – Approaches tasks from different perspectives and finds innovative solutions speedily
Integrity – Honest and accountable to all
Loves Everything “Global” – Embraces the diversity of international business, travels, food and cultures!

Blueback Global is an Equal Opportunity Employer.

If you meet these attributes, we would love to hear from you! Please email your resume to us at connect@bluebackglobal.com, attention of Blueback Global HR.

Apply Now

Please upload your CV in PDF format.

Competitive Compensation
Generous Paid Time Off
Award Programs including Lead Generation Referral, Employee Referral, Spotlight and more!
Pension Plan Company Matching (up to established limits)
Community Service – receive paid time off for volunteer activities
Career Development – annual reimbursement for approved career development-related activities.
Work Life Balance – we offer flexible work arrangements (hours and ability to work remotely)
A strong network of global team members to know and work with;

Opportunity to learn from the best;

Global projects – working cross time zones, geography and language.
Great work environment – If these attributes are important to you, you will love our company values and culture;

We're Team Players, Innovative, Client Service Focused who value integrity.

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